5 Common Garage Door FAQs

We’re committed to offering the highest quality customer service in the southern Vermont, southwestern New Hampshire and Franklin County, Massachusetts areas. But we know that sometimes you have a question and just want a quick answer without having to pick up the phone. That’s why for this week’s blog, we put together a list of garage door faqs.

Why does my garage door start going down and then suddenly reverse?

If you are having this problem while using the remote control or the HomeLink control in your vehicle, then it is probably an issue with the photo eyes on the safety sensors. To test this, push and hold the wall control and see if the door operates properly. The safety sensors automatically reverse the direction of the door if something passes under it while it’s closing. Sometimes a spider web or other debris covers the photo eye and prevents the door from closing. Clear the obstruction and try using the remote or HomeLink again.

I backed into the garage door because I thought it was up. Do you sell individual door sections or do I need to purchase a whole new door?

This happens more often than you think! Yes, we can replace sections on many garage doors. We’d need to assess the door and connecting parts for the extent of damage in order to make an educated recommendation for replacing part or all of the door.

Do you sell replacement hardware for garage doors?

We do sell replacement hardware. Some styles and colors may not be available depending on the age, but we will do our best to get what you need.

My garage remote control is not working, what do I do?

Sounds like it’s time to change the batteries. Most remotes have a battery cover on the back. Remove the cover and the battery, replace it with a new battery, making sure it is facing the correct position (usually positive side up). It is good practice to check the battery contacts at this time to make sure they are clean.

Can I get an estimate for garage doors over the phone?

Yes! But remember that it is just that— an estimate. We believe that it is best for us to go to the job to measure the opening and discuss the different styles available, but are happy to give you a quote over the phone as long as you provide us with the exact measurements and style you are looking for.

Hopefully, you were able to get your question answered with this list. If you didn’t find the answer you needed, please contact us today!